Return & Refund Policy – NoirGrisBlanc

At NoirGrisBlanc, we always strive to ensure you’re satisfied with your purchase.
However, we understand that sometimes a product may not meet your expectations.
Below, you’ll find all the information regarding when you’re eligible for a refund and the conditions that apply.

---

1. Legal Cooling-Off Period – 14 Days

You have the legal right to cancel your order up to 14 days after receiving it, without giving any reason.
After cancellation, you have another 14 days to return the product.

---

2. Conditions for Refund

We apply a strict return and refund policy. You are only eligible for a refund if all of the following conditions are met:

• The product is complete and undamaged

• The product is in its original packaging

• All parts, labels, and any included accessories are present

• The product has not been used or washed

• The return has been registered on time and correctly

---

3. Exclusions from Refund

No refund will be issued in the following cases:

• Returned products that are damaged or incomplete

• Products that have been used or washed

• Returns without prior email notification

• Personalized items (if applicable)

---

4. Return Shipping Costs

Return shipping costs are always the responsibility of the customer.
Unregistered or insufficiently stamped return shipments will not be accepted.

---

5. Refund Procedure

1. Register your return
   Email us at info@noirgrisblanc.com with your order number and reason for return.

2. Receive instructions
   You will receive the return address and further instructions by email.

3. Return inspection
   Once we receive and inspect your return, you will receive a refund within 14 days via the original payment method.

4. Return not accepted?
   If your return does not meet our conditions, we will notify you. You may then choose to have the product sent back to you at your own expense.

---

6. Cancellation Before Shipping

Would you like to cancel your order before it has been shipped? Please contact us as soon as possible via email.
If your order has not yet been processed, we will issue a full refund.

---

Questions?

If you have any questions about this policy, feel free to contact us at info@noirgrisblanc.com.
We're happy to help!

Shipping & Delivery – NoirGrisBlanc

At NoirGrisBlanc.com, we take great care in packaging your order and ensuring it is delivered on time. Below you’ll find all the important information about our processing times, delivery times, and shipping costs.

---

Processing Time

• Orders are processed and shipped within 3 to 5 business days.

• You will receive a shipping confirmation with a Track & Trace code via email once your package leaves our warehouse.

---

Delivery Time

• The standard delivery time within the Netherlands is 1 to 3 business days.

• Please note: during busy periods (such as holidays or product launches), delivery may take a bit longer.

---

Shipping Costs

• Shipping costs are automatically calculated and shown in your shopping cart during checkout.

---

Track & Trace

• As soon as your order is shipped, you’ll receive an email with a Track & Trace link to easily follow your package online.

---

Questions or Issues?

Haven’t received your package after 7 business days?
Feel free to contact us at info@noirgrisblanc.com. We’re happy to help!