Privacy Policy

Privacy Policy – NoirGrisBlanc

When you place an order via our webshop, we process the following personal data:

  • Name

  • Address details

  • Email address

  • Phone number (if provided)

  • Payment details (processed via external payment providers)

  • IP address (for security and statistical purposes)

We do not process any special or sensitive personal data.

Purpose of Data Processing

We use your data exclusively for the following purposes:

  • Processing and delivering your orders

  • Handling payments via external payment providers

  • Customer service and communication regarding your orders

  • Improving our webshop through anonymous statistics

Sharing with Third Parties

We do not sell your personal data. Your data is only shared with third parties when necessary, such as:

  • Shipping partners

  • Payment providers

  • Hosting and webshop software services

We have data processing agreements in place with all our partners to ensure your data is protected.

Retention Periods

  • Order and payment data: 7 years (required by law)

  • Customer communication: Up to 2 years

  • Cookies/statistics: See our cookie policy

Cookies

NoirGrisBlanc.com uses only functional and analytical cookies that do not infringe on your privacy.
Tracking cookies are only placed after obtaining your consent.

Security

We take appropriate technical and organizational measures to prevent misuse, loss, and unauthorized access to your data, including:

  • SSL encryption

  • Secure payment environments

  • Limited access to data

Your Rights

You have the right to:

  • Access your personal data

  • Correct your data

  • Request deletion of your data

  • Restrict or object to the processing of your data

To exercise these rights, please send a request to: info@noirgrisblanc.com.
We will respond within 2 working days.

Complaints

If you have a complaint, please contact us at info@noirgrisblanc.com.
We will do our best to resolve the issue quickly and professionally.

Changes to This Policy

This privacy policy may be updated. The most recent version is always available on our website.