Support

Shipping & Delivery – NoirGrisBlanc

At NoirGrisBlanc.com, we take great care in packaging your order and ensuring it is delivered on time. Below you’ll find all the important information about our processing times, delivery times, and shipping costs.

 

 

Processing Time

  • Orders are processed and shipped within 1 to 2 business days.

  • You will receive a shipping confirmation with a Track & Trace code via email once your package leaves our warehouse.

 

 

Delivery Time

  • The standard delivery time within the Netherlands is 3 to 7 business days.

  • Please note: during busy periods (such as holidays or product launches), delivery may take a bit longer.

 

 

Shipping Costs

  • Shipping costs are automatically calculated and shown in your shopping cart during checkout.

 

 

Track & Trace

  • As soon as your order is shipped, you’ll receive an email with a Track & Trace link to easily follow your package online.

 

 

Questions or Issues?

Haven’t received your package after 7 business days?
Feel free to contact us at info@noirgrisblanc.com. We’re happy to help!



Return & Refund Policy – NoirGrisBlanc

At NoirGrisBlanc, we always strive to ensure you’re satisfied with your purchase.
However, we understand that sometimes a product may not meet your expectations.
Below, you’ll find all the information regarding when you’re eligible for a refund and the conditions that apply.

 

 

1. Legal Cooling-Off Period – 14 Days

You have the legal right to cancel your order up to 14 days after receiving it, without giving any reason.
After cancellation, you have another 14 days to return the product.

 

 

2. Conditions for Refund

We apply a strict return and refund policy. You are only eligible for a refund if all of the following conditions are met:

  • The product is complete and undamaged

  • The product is in its original packaging

  • All parts, labels, and any included accessories are present

  • The product has not been used or washed

  • The return has been registered on time and correctly

 

 

3. Exclusions from Refund

No refund will be issued in the following cases:

  • Returned products that are damaged or incomplete

  • Products that have been used or washed

  • Returns without prior email notification

  • Personalized items (if applicable)

 

 

4. Return Shipping Costs

Return shipping costs are always the responsibility of the customer.
Unregistered or insufficiently stamped return shipments will not be accepted.

 

 

5. Refund Procedure

  1. Register your return
    Email us at info@noirgrisblanc.com with your order number and reason for return.

  2. Receive instructions
    You will receive the return address and further instructions by email.

  3. Return inspection
    Once we receive and inspect your return, you will receive a refund within 14 days via the original payment method.

  4. Return not accepted?
    If your return does not meet our conditions, we will notify you. You may then choose to have the product sent back to you at your own expense.

 

 

6. Cancellation Before Shipping

Would you like to cancel your order before it has been shipped? Please contact us as soon as possible via email.
If your order has not yet been processed, we will issue a full refund.

 

Questions?

If you have any questions about this policy, feel free to contact us at info@noirgrisblanc.com.
We're happy to help!



Privacy Policy – NoirGrisBlanc

When you place an order via our webshop, we process the following personal data:

  • Name

  • Address details

  • Email address

  • Phone number (if provided)

  • Payment details (processed via external payment providers)

  • IP address (for security and statistical purposes)

We do not process any special or sensitive personal data.

 

 

Purpose of Data Processing

We use your data exclusively for the following purposes:

  • Processing and delivering your orders

  • Handling payments via external payment providers

  • Customer service and communication regarding your orders

  • Improving our webshop through anonymous statistics

 

 

Sharing with Third Parties

We do not sell your personal data. Your data is only shared with third parties when necessary, such as:

  • Shipping partners

  • Payment providers

  • Hosting and webshop software services

We have data processing agreements in place with all our partners to ensure your data is protected.

 

 

Retention Periods

  • Order and payment data: 7 years (required by law)

  • Customer communication: Up to 2 years

  • Cookies/statistics: See our cookie policy

 

 

Cookies

NoirGrisBlanc.com uses only functional and analytical cookies that do not infringe on your privacy.
Tracking cookies are only placed after obtaining your consent.

 

 

Security

We take appropriate technical and organizational measures to prevent misuse, loss, and unauthorized access to your data, including:

  • SSL encryption

  • Secure payment environments

  • Limited access to data

 

 

Your Rights

You have the right to:

  • Access your personal data

  • Correct your data

  • Request deletion of your data

  • Restrict or object to the processing of your data

To exercise these rights, please send a request to: info@noirgrisblanc.com.
We will respond within 2 working days.

 

 

Complaints

If you have a complaint, please contact us at info@noirgrisblanc.com.
We will do our best to resolve the issue quickly and professionally.

 

 

Changes to This Policy

This privacy policy may be updated. The most recent version is always available on our website.



Terms and Conditions – NoirGrisBlanc

Company Information
Email: info@noirgrisblanc.com
Website: www.noirgrisblanc.com

 

 

1. Applicability

These terms and conditions apply to all products, services, and transactions carried out via www.noirgrisblanc.com. By placing an order, you agree to these terms.

 

 

2. Prices and Payment

  • All prices listed on the website include VAT.

  • Payment must be made in full using one of the available payment methods at checkout.

  • Orders will only be processed after successful payment.

 

 

3. Delivery

  • We aim to dispatch your order within 3 to 7 business days.

  • Deliveries are handled by external shipping providers.

  • Shipping costs are calculated automatically based on the contents of your shopping cart.

  • Delays caused by shipping carriers (such as strikes, holidays, or customs inspections) are beyond our control.

 

 

4. Right of Withdrawal & Return Policy

  • You have the right to cancel your order within 14 days of receiving it, without providing a reason.

  • After cancellation, you have another 14 days to return the product.

  • Important: Returned products must be in unused, undamaged condition and in their original packaging.

  • Incomplete or damaged returns will not be accepted.

  • Customized or personalized products cannot be returned.

  • Return shipping costs are the responsibility of the customer.

  • Returns must be registered in advance via email at info@noirgrisblanc.com. The return address will be provided upon registration.

  • Returns sent without prior notice may be refused.

 

 

5. Liability

NoirGrisBlanc is not liable for:

  • Damage resulting from incorrect or improper use of the product.

  • Indirect or consequential damages.

  • Shipping delays caused by circumstances beyond our control (such as strikes, holidays, or customs inspections).

 

 

6. Privacy

We value your privacy. Your personal data will only be used to process your order and will never be shared with third parties without your consent. Please refer to our privacy policy for more information.

 

 

7. Governing Law and Disputes

All legal relationships between you and NoirGrisBlanc are governed exclusively by Dutch law. We aim to resolve any disputes in mutual consultation. If necessary, disputes will be submitted to the competent court in the Netherlands.